PaulT
Member
- Messages
- 15
Hi guy, I'm not sure if any you have experienced this before, but the warranty service from Castle Creation is truly unacceptable.
Purchased a MMX with 2650kv motor combo two years for my savage xl with alza racing center diff conversion. Being too busy to play with it until recently.
Get the esc calibrate with controller like other castle products (have the mm2 with 2650kv for my 1/10 yeti), suddenly I found out the esc stop responding each time I throttle it. Some RC friends told me its the dust making the esc over heat making the esc stop.
Tried to dust off the esc and try again, it didn't work well.
So, I start to contact Castle Creation through Facebook. A guy from Facebook ask me to check with firmware, motor and everything. I tried and the problem persist so I decided to spent US30 (I live in Hong Kong) send back to US for repairing.
All of sudden, someone called Lynda from Castle sent me a quote without saying anything, with a price tag US110. The quote is for me to replace a new one.
Look. I understand my esc is beyond the warranty period, but how can you just drop a quote to someone assuming he will agree to pay for new one. This is really frustrating.
Imagine if your mobile phone is broken and you send to manufacturer to repair it. Then the manufacturer confiscate the mobile without telling you what was the problem. And then send you quote to “assume" you are going to purchase a new one because your old one is out of warranty. Can you imagine this logic?
I heard good review from Castle's products that's why I spent that amount of money for it. But I can’t agree the way their warranty service work. The normal way to do would be checking for the problem, then talking about repairing cost and replacement right.
If that is the way they deal with customers is just too bad for them. I also need to warn my rc friends and communities before they purchase castle products.
Purchased a MMX with 2650kv motor combo two years for my savage xl with alza racing center diff conversion. Being too busy to play with it until recently.
Get the esc calibrate with controller like other castle products (have the mm2 with 2650kv for my 1/10 yeti), suddenly I found out the esc stop responding each time I throttle it. Some RC friends told me its the dust making the esc over heat making the esc stop.
Tried to dust off the esc and try again, it didn't work well.
So, I start to contact Castle Creation through Facebook. A guy from Facebook ask me to check with firmware, motor and everything. I tried and the problem persist so I decided to spent US30 (I live in Hong Kong) send back to US for repairing.
All of sudden, someone called Lynda from Castle sent me a quote without saying anything, with a price tag US110. The quote is for me to replace a new one.
Look. I understand my esc is beyond the warranty period, but how can you just drop a quote to someone assuming he will agree to pay for new one. This is really frustrating.
Imagine if your mobile phone is broken and you send to manufacturer to repair it. Then the manufacturer confiscate the mobile without telling you what was the problem. And then send you quote to “assume" you are going to purchase a new one because your old one is out of warranty. Can you imagine this logic?
I heard good review from Castle's products that's why I spent that amount of money for it. But I can’t agree the way their warranty service work. The normal way to do would be checking for the problem, then talking about repairing cost and replacement right.
If that is the way they deal with customers is just too bad for them. I also need to warn my rc friends and communities before they purchase castle products.